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About LiveAgent
LiveAgent is an all-in-one contact center platform consisting of a Help Desk and live chat software that allows you to add a human touch to your customer interactions.
LiveAgent offers the fastest chat widgets in 2022 and is the finest live chat software for small and medium-sized enterprises.
Participate in offering excellent service to clients like BMW and Oxford University. LiveAgent integrates a universal mailbox, live chat, a contact center, and a complete customer care site to provide omnichannel support.
To tailor your messages to each consumer, use our sophisticated customer segmentation tools, workflow automation, in-built customer relationship management (CRM), robust analytics suite, and database of helpful information about your clientele.
Features
Anti-Collision System for Agents
The Agent Collision Detection function will ensure that you never respond to a question more than once. Collision detection collaborates with the To-solve engine to prevent Agents from creating duplicate tickets.
Rating the Agents
Make good use of LiveAgent's "Ranking" function. Allowing consumers to assess the comments and replies of customer service Agents might help you identify areas in which your service could improve.
Notifications by email
LiveAgent's email alerts ensure that you'll never miss a beat. These alert you whenever you get a new email. Now you can go about your day without constantly monitoring your email for responses to your conversations, and you won't miss anything important.
Internal communications
Making a call inside your organization is a breeze. Using the inside calls option, you may swap inner chat for a more time-efficient phone conversation with your coworkers.
LiveAgent's in-built integration with the rest of the contact center's resources means you can instantly find and implement solutions to any problems.
The Use of Animated GIFs On Tickets
Make your dull online discussions more attractive by including moving GIFs.
LiveAgent now incorporates Giphy.com's robust GIF search capabilities. With Giphy Search, you can quickly select the perfect GIF to include in your ticket and easily embed it directly from the search results.
Enter your search term into the GIF search area in the right ticket column to find the desired GIF.
FAQs for LiveAgent
In what ways might a LiveAgent assist you?
LiveAgent is a help desk application that will immediately increase the effectiveness of your customer assistance.
What is the current cost of using LiveAgent, seeing as how it has decreased over time?
Customers might save up to 50% if the prices are reduced further.
How can I learn about current deals?
Find almost everything you could want or need on sale today.
Where can I find the instructions for redeeming my discount for LiveAgent?
Just click over and use the code in the box that pops up to get your savings.
