FAQs for John Lewis
Does John Lewis offer online shopping?
Yes, John Lewis offers online shopping through their official website.
What is John Lewis' return policy?
John Lewis has a flexible return policy that allows customers to return most items within 35 days for a full refund or exchange. The items must be in their original condition with proof of purchase. However, there may be some exceptions, such as personalized or perishable items, so it's best to check the specific return policy for the item you purchased.
Does John Lewis provide price matching?
Yes, John Lewis has a price match policy called "Never Knowingly Undersold." If you find the same product at a lower price from a competitor, John Lewis will match that price. The product must be identical, brand new, and available for immediate delivery.
Does John Lewis offer a warranty for their products?
Many products sold by John Lewis come with a manufacturer's warranty, which provides coverage against defects or malfunctions. The duration and terms of the warranty may vary depending on the product. You can find information about the warranty in the product description or contact John Lewis' customer service for more details.
Can I track my John Lewis order?
Yes, once you place an order with John Lewis, you will receive a confirmation email with tracking details. You can use this information to track the status and progress of your delivery.
Does John Lewis have a loyalty program?
Yes, John Lewis operates a loyalty program called "my John Lewis." Members of the program can enjoy various benefits, including exclusive rewards, access to events, and personalized offers. You can sign up for the program on the John Lewis website.